Fusion Connect is excited to announce the new APIs for integrating our Operational Support System (OSS) platform with IT Service Management (ITSM) systems. This new feature enables seamless communication and data exchange, enhancing productivity and optimizing IT service management.
ITSM is a framework for managing IT services within an organization, including processes and tools for handling incidents, problems, changes, and other IT-related activities. By exposing APIs, Fusion Connect allows for tighter integration between ITSM systems and our OSS platform.
This integration makes phone number and user management, usage tracking, and analysis, more efficient--giving you more control and visibility over your communication infrastructure.