Fusion Connect Announces World’s Best POTS Replacement Solution

Superior customer experience from our completely US-based Services team led to groundbreaking +667% NPS increase in 2024

ATLANTA – February 18, 2025 – Fusion Connect, a Morgan Stanley company, and a proven leader for connectivity and communications services, is launching a new solution that allows customers to lock in ‘guaranteed not to increase’ pricing for existing POTS lines while transitioning to the industry’s best prices for POTS Replacement technology based upon modern IP services.

This compelling solution is part of the Fusion Connect full suite of managed network, communications and collaboration solutions. POTS (or legacy copper phone) lines are being decommissioned as this old analog technology becomes outdated, and expensive to support by traditional telcos. Consequently, prices for existing POTS lines are skyrocketing, which has created a sense of urgency for businesses to find a way to get these growing costs under control.

Fusion Connect’s entire POTS Replacement solution is project managed and delivered by a fully US-based installation and support team, making our service even more desirable to customers who are right here in America. By eliminating outsourcing and replacing it with an entirely American-based, highly skilled in-house team, Fusion Connect has achieved outstanding net promoter score (NPS) results, far exceeding industry averages. These strategic shifts reinforce Fusion Connect’s customer-centric approach and underpin the wave of recognition from the industry’s partner ecosystem.

Best POTS Migration and Replacement Offer in Market

Recent survey results among the Fusion Connect partner community reveal that businesses are seeing huge price increases, often paying $300 - $1000 per POTS line, which is untenable for many businesses! Fusion Connect is countering the trend of soaring POTS line increases by offering customers fixed-rate pricing at strikingly low rates, eliminating the business shock of escalating costs and the disruption customers feel when rushed into replacement projects as the only path to savings.

“Listening to customers, it was clear that some of their toughest communications and financial problems stemmed from their legacy POTS lines,” noted Frederic Dickey, SVP, Product Management at Fusion Connect. “So, we created a new POTS migration solution to curb costs and put customers back in control. Now, customers can save over 75% off their POTS costs initially, when moving to Fusion. And the flexibility on when to tackle their migration to a modern architecture to save an additional 53% cost savings, along with the performance benefits that come from adopting an IP-based solution.”

"We rely on and use Fusion services every day and are happy we moved to their services. Fusion Connect's strong point is their customer service," said Matthew Smith, IT Director, Ken Ganley Companies. "We have 54 rooftops and the telecom services can be a headache, but Fusion Connect helps us stay on top of everything. By using their service, we have been able to eliminate most of our costly POTS lines. Getting rid of our costly POTS lines has saved us thousands of dollars per month."

Fusion Connect is excited to detail how our new POTS migration and replacement offer will give customers the assurance of rate decreases and the flexibility of determining when they move to a more resilient and effective modern approach. Offer highlights include:

• A business-friendly two-step path towards savings, starting with a simple migration of any existing POTS or copper lines followed by a replacement project implemented gradually over the next 12 months.
• Secure locked-in rates of $85 per line when migrating existing POTS lines to Fusion Connect, followed quickly by further reductions to a special introductory price of $45 per line as the POTS lines are converted over to IP-based POTS Replacement.
• End-to-end project management by US-based Fusion Connect experts to ensure success from planning to implementation and ongoing operations.

“When evaluating the ideal managed services provider, businesses consistently choose Fusion Connect because of their outstanding reputation and ability to deliver the right custom-fit solution,” said Troy Blanchard, Pre-Sales Engineer at VLCM. “When it comes to POTS migration and replacement projects, Fusion Connect has a depth of expertise and experience that drives customer success. Fusion Connect is known for their excellent customer care and support demonstrating true customer understanding.”

100% American-Delivered Services Demonstrate Customer-Centric Approach

Unlike many providers who choose to offshore customer-facing services such as support and installation in order to trim expenses, Fusion Connect is prioritizing an excellent customer experience over internal cost cutting measures. Fusion Connect decided to cancel outsourcing and bring these operational capabilities back in-house, delivered in America, by a wholly US-based team with deep industry and technical expertise. This translates to stronger customer connection, higher quality of service, and overall better experience.

“Our customers were extremely clear about their preferences for dealing with a fully US-based team. We listened and are now able to deliver a combination of technical expertise, product knowledge, and cultural alignment that is simply a world-class experience for our customers,” said Rod Brownridge, SVP Customer Support at Fusion Connect. “More than ever before, customers feel heard, understood, and supported by individuals who truly grasp their needs and priorities. This enhanced trust and satisfaction is directly reflected in our tremendous NPS upswing of 667% during 2024.”

By switching to fully US-located support, Fusion Connect was able to elevate the quality of care delivered by a team of experts working in the same time zone as our customers:

• Proven Expertise: Our workforce has twice the typical industry tenure, giving them the experience and perspective to proactively address customer needs.
• Deep Products and Tools Knowledge: The team is proficient in the intricacies of our full suite of products with hands-on experience that benefits customers.
• Customer Connection: Our employees share the same context and alignment as our clients, fostering deeper connections.

Fusion Connect Provides Full Stack Solutions and 100% US-based Support

Fusion Connect offers a comprehensive suite of communication solutions that can be fully customized for your unique business and can grow at the pace of changing business needs. The Fusion Connect advantage includes one-vendor simplicity from implementation to ongoing support backed by a dedicated, American-based team of experts and the industry’s best 100% uptime guarantee for unwavering confidence.

“Fusion Connect always puts the customer first ensuring clients are fully supported, from solution design to implementation, by a dedicated team of experts that have the experience and commitment to deliver customer success,” remarked JW Stanley, Director of Engineering at Telarus. “We are confident recommending Fusion Connect solutions because we know clients love working with Fusion Connect as much as we do.”

Visit our website for more information about Fusion Connect and details about our POTS migration and replacement solution along with their fully customizable suite of connectivity and communication solutions.