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Hosted Voice VoIP Communications

Hosted Voice (VoIP)

Simplify Your Business Communications

Get All-In-One Phone Service

Managed Services

No need to manage expensive equipment or hardware onsite. We manage the whole system so you can focus on your business priorities.

Features & Scalability

Mobility features like Advanced Call Forwarding and One Number Calling across devices make it easy to work from anywhere. Get only the seats you need and scale at will.

Easy Management

With a hosted service, you can stop funding and servicing PBX equipment. We offer fast install options and free training for your users and admins. With our web portal you can easily manage services and support.

Consolidated Systems

Fusion Connect Hosted Voice uses your internet connection to provide your business with reliable telephony.

50+ Features

50+ calling and mobility features that help your employees work smarter at any location.

Top-of-the-line Phone System

High-definition (HD) desktop office, conference, and mobile phones available to choose from.

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What is VoIP?

VoIP, or Voice over Internet Protocol, replaces tranditional copper landline phone lines with your internet connection to make phone calls. The technology converts your voice into digital data packets. These packets are transmitted over the internet, allowing for flexible, cost-effective communication from various devices.

Hosted Voice (VoIP) Top Features

  • One Number Calling from Any Device
  • Audio Conferencing
  • Find Me/Follow Me & Advanced Call Forwarding
  • Visual Voicemail with Transcription
  • Mobile Administration
  • 100% Uptime Guarantee

Popular Options

  • Call Recording
  • Auto Attendant & Automatic Call Distribution
  • Hunt Groups
  • Receptionist Console
  • Agent & Supervisor Seats
  • VoIP Faxing
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Speak with a Technology Expert

Learn about pricing plans and options for your business phone services.

We were paying a high cost for very basic service and features. We needed to look at different solutions and had been considering Hosted VoIP as an alternative to our traditional phone service. We saved a substantial amout with the switch to Fusion Connect Hosted Voice. And it's a better value because we get much more functionality.

—Tina Riehl, Firm Administrator, Hunsucker Goodstein Law Firm

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Silver Stevie Award for Achievement in Customer Experience Fusion Connect, Inc. BBB Business Review Award: 2024 TMC.net Teleworking Solutions Excellence Award Award: Top Cloud Communication Solutions Provider 2025 2024 Gold Merit Awards for Business for Product & Service Quality

Hosted VoIP Features

50+ features help you get more done every day.

Business Features
Increase personal and team efficiency with these full features…
  • Alternate Numbers
    Use up to ten alternate phone numbers in addition to your main phone number. Assign one of four distinctive ring patterns for each alternate number. Each distinctive ring pattern has a distinctive call waiting tone.
  • Anonymous Call Rejection
    Reject calls from anonymous parties. The user’s phone does not ring and there is no indication of the attempted call. Callers are notified that the called party is not accepting calls from restricted callers.
  • Busy Lamp Field
    Plays the role of an attendant console on the phone of a user monitoring several lines on their phone. Typical application is for a receptionist.
  • Call Logs & Call Detail Records
    Displays records of the user’s most recent incoming, missed, and outgoing calls and allows the user to click-to-dial any number on the logs.
  • Call Notify
    When enabled, a user can define criteria for certain incoming calls to trigger an email notification to a user-specified address.
  • Call Park
    Hold a call and retrieve it from another station within a group.
  • Call Pick Up
    Enables a defined user to answer any ringing line within their pick-up group.
  • Call Recording
    This feature offers policy-led recording and retention for 90 days of audio calls made within our Hosted Voice solution. Useful for organizations that need to retain records of their conversations for compliance, training, or other purposes.
  • Call Return
    Call the last party that called you.
  • Call Transfer
    Transfer a call to a specific destination. The transfer can be blind, with third-party consultation or with three-way consultation.
  • Call Waiting
    Answer a call while already engaged in another call.
  • Calling Line ID/Blocking
    Outgoing number and name can be revealed or blocked by the user.
  • Calling Party Category
    Associate and identify a category with a calling party number, for example, Payphone, Hotel, or Hospital.
  • Consultation Hold
    Put a caller on hold, call a third party, hang up, and resume the conversation with the caller.
  • Customer Originated Trace
    Trace the last incoming call received by dialing a feature access code after the call or mid-call.
  • Directed Call Pick-up with Barge-In
    Answer (with permission) or barge-in on a call directed to another phone in the user's group.
  • Distinctive Alert/Ringing
    Set a distinct ring or call-waiting alert for calls that meet specific criteria.
  • Diversion Inhibitor
    Prevents a transferred call from being redirected by the transferred-to party.
  • Do Not Disturb
    Set status to unavailable; all incoming calls are treated as if the user is busy.
  • Extension Dialing
    Call co-workers within the company, regardless of location, using only a 2- to 6-digit extension.
  • Fax Messaging
    Incoming Fax messages use the employee number and are filed alongside voicemail.
  • Hoteling
    A user can associate their service profile with devices other than their own.
  • Line Status Monitoring
    Enables a user, for example, a receptionist, to monitor a set of users within a business group by graphically displaying each user’s status (busy, idle, do not disturb) and detailed call information. Part of Receptionist Seat.
  • Message Call Back/Auto Callback
    Respond to voice messages and faxes by calling the caller/sender directly from the system, removing the inconvenience of searching for and dialing numbers.
  • Message Waiting Indicator
    A stutter tone and a visual indicator signal the receipt of a new voicemail message or fax.
  • Priority Alert
    Define criteria to have certain incoming calls trigger distinctive alerting.
  • Push to Talk
    Point-to-point intercom functionality between two phones in the same group.
  • Secure Voice
    Customer has the option to deploy voice devices with SRTP and SIPS to provide encryption for voice traffic.
  • Selective Call Acceptance
    Accept only calls that meet user configurable criteria based on time of day, calling number, etc.
  • Selective Call Rejection
    Block calls that meet user configurable criteria based on time of day, calling number, etc.
  • Speed Dial 100
    Associate codes to frequently-dialed or hard-to-remember long strings of digits. Users can then use these codes instead of the full numbers to place calls.
  • Voice Messaging
    Customize personal greetings. Users can listen to, forward, delete, and save each received voice message. During playback, users can fast forward, skip, rewind, or pause messages.
  • “0” Out Voicemail Option
    Enables callers to exit voicemail by pressing “0”, and be redirected to an operator or other specified phone number.

Available with UCaaS services only.

Mobility Features
Take your business phone anywhere with these features…
  • Advanced Call Forwarding
    Define your own call forwarding rules. You can forward all of your calls to another destination, or just forward calls when your line’s busy, or when you don’t answer. Or, you can define criteria for certain incoming calls to be redirected to specified destinations.
  • Find Me/Follow Me
    A combination of Simultaneous and Sequential Ring, it allows users to define how incoming calls are routed or forwarded to individuals or groups of inbound callers, ensuring that you receive important calls whether you’re at your desk, on the road, or anywhere else.
  • Anywhere Portal
    Get one-number calling from any device. Your calls appear to originate from your VoIP number and all of your calls are routed through your Hosted Voice interface. Make or take calls using your desk phone, conference room phone, computer softphone client, or smartphone. Move a call from one device to another without disconnecting the call.
  • Sequential Ring
    Avoid missed calls by having up to five phone numbers ring in a specified sequence when incoming calls meet specific criteria.
  • Simultaneous Ring
    Handle incoming calls more efficiently. Incoming calls ring up to ten phone numbers or extensions at the same time.
  • Teleworker Solution/Remote Office
    Enables a remote location to use an IP phone without the aid of a dedicated voice gateway or Fusion connectivity. One phone per remote location.
  • Voice Communications Toolbar
    Make and receive telephone calls and manage your most used calling features from within Microsoft Outlook, Internet Explorer and Firefox.
  • Voice Manager (Mobile & Desktop)
    A simple-to-use Web application allows users to make and receive phone calls, change routing, and turn features on or off as needed, with a single click. You can access on your smartphone or PC.

Available with UCaaS services only.

Collaboration Features
Unite and easily connect with your team and others…
  • Audio Conferencing
    Host audio conferences using simple, intuitive desktop and mobile clients. Each user gets a conference code and leader PIN number for on-demand audio conferencing 24 hours a day, 7 days a week.
  • N-Way Calling
    Add up to 13 participants to an active call.
  • Visual Voicemail
    View, play and read your voicemail and fax messages directly in your inbox.

    Voicemail to Email which allows you to receive voicemails and faxes as email attachments.

    Voicemail Transcription sends your voicemails transcribed as emails to your inbox.

    Faxes are included as PDF attachments.

Available with UCaaS services only.

System & Admin Features
Far simpler than traditional phone systems with these features…
  • Management Portal
    Administrators have control of all users across all office locations. No need to tie up your IT department or keep telephony specialists on staff.

    Administrators can chat with support; manage support tickets; port phone numbers from your previous provider; order new services and phones; access calling records; and pay your bill.
  • Account Codes
    Assign certain calls to specified accounts for tracking purposes.
  • Receptionist
    Give callers a personal, human touch every time they call. Enables a telephone attendant or receptionist to monitor phone status for selected employee phones and efficiently manage incoming calls.
  • Company Directory
    List of company contacts directory (available on Poly phones).
  • E911 service
    Local emergency operator assistance.
  • Music/Message on Hold
    Play music or a recorded message when the call is on hold or parked.

Available with UCaaS services only.

Add-On Features
Optional features to enhance your Business VoIP service…
  • Additional Voice Mailboxes
    This independent voicemail package with a dedicated phone number can be used by one or many employees to check and receive voicemail messages in the office or on the road. The same mailbox also supports Fax messages for no additional charge.
  • Auto Attendant/Enhanced Auto Attendant
    An automated receptionist that provides a personalized message to callers with options for connecting to the operator, dialing by name or extensions, or connecting up to six configurable extensions. Additionally, Auto Attendant may be configured to provide separate business and after-hours greetings.

    Enhanced Auto Attendant provides all the features of Auto Attendant, plus a holiday routing option and the ability to transfer to submenus.
  • Call Center
    A complete, feature-rich Call Center Solution that offers automated, intelligent call distribution. It’s ideal wherever you need to manage heavy call volume including sales, customer support, and IT support.

App Integrations

Fusion Connect integrates with many popular business tools.

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See if we can integrate with your CRM or Ticking System

We take pride in our customer-first approach, rooted in the values of innovation, integrity, and customer service.

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Hosted PBX & Cloud VoIP FAQs

What's the difference between PBX and VoIP?

A PBX, or Private Branch Exchange, is a traditional business phone system that manages internal and external calls through on-premises hardware. It connects users on local phone lines and routes calls through the public switched telephone network (PSTN). PBX systems often require physical infrastructure, maintenance, and IT oversight.

VoIP, or Voice over Internet Protocol, sends voice calls over the internet instead of analog phone lines. A cloud PBX system, often used in VoIP setups, delivers advanced features like call routing, call queues, IVR, caller ID, and integrations with tools like Salesforce or HubSpot. VoIP is typically more cost-effective, scalable, and easier to manage than a traditional PBX system, making it ideal for businesses using mobile devices or needing remote access through a web browser or mobile app.

Learn more about how communication solutions have evolved and what it means for traditional telephony.

What is a hosted PBX?

A hosted PBX is a cloud-based phone system managed by a service provider. Instead of housing equipment on-site, call handling and PBX features are delivered through remote data centers. It supports voice, video calls, and unified communications without the hardware requirements of an on-premises PBX phone system.

This type of PBX service offers real-time access to dashboards, call flow automation, and metrics for better control of communications. Hosted PBX systems support features like unlimited calling, international calling, toll-free numbers, and integration with iOS, Android, or web-based tools. It's often chosen by small businesses for cost savings and simplified upgrades tied to business needs.

Learn more about how migrating your PBX to the cloud can result in annual savings.

What is a hosted VoIP?

Hosted VoIP is a voice over internet protocol (VoIP) phone system that runs through a third-party provider’s servers instead of on-site hardware. It uses a cloud-hosted PBX to manage features like call routing, voicemail, and video conferencing.

This communications solution supports a range of services including SMS, virtual PBX, and SIP trunking. It offers flexibility in call quality and feature updates without large upfront costs. Hosted VoIP is often selected for its alignment with business needs, contact center operations, and support team efficiency. Pricing is typically subscription-based and scalable.

Expand your knowledge of VoIP phone systems and how it has evolved over the years.

How does hosted VoIP work?

Hosted VoIP uses a cloud phone system to transmit voice calls over the internet. The service provider manages the infrastructure, including servers and cloud PBX systems, while users access the service through VoIP-enabled phones or software.

Calls are routed through a virtual PBX, allowing users to make and receive calls from desktops, mobile devices, or web applications. This setup supports features like call forwarding, voicemail-to-email, and integrations that enhance customer experience. Cloud PBX providers handle system updates and maintenance, removing the need for on-premises equipment.

Learn more about VoIP and how it can be a game-changer for your company.

Fusion Connect Service Guarantees

The Most Comprehensive Service Guarantees in the Industry

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Future-Proof Tech Guarantee

Future-Proof Technology Guarantee

Today's tech, ready for tomorrow.

Rate Lock Savings Guarantee

Rate Lock Savings & Guarantee

Fixed rates, across your service period.

100% Uptime Guarantee

100% Uptime Guarantee

Always on, or your money back.

Customer Satisfaction Guarantee

Customer Satisfaction Guarantee

Your satisfaction is our promise.

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