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What is Microsoft Teams?
Microsoft Teams is a collaboration platform developed by Microsoft for the workplace. It provides a...
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Customers Overwhelmingly Want Seamless Support Experience
Extra legroom on a transatlantic flight. Line-hopping privileges at an amusement park. Professional...
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Microsoft Teams Updates February 2023
Microsoft Teams has become an essential tool for remote teams, enabling them to collaborate and...
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Microsoft Teams Updates January 2023
Microsoft Teams has come a long way since its launch in 2016. In the past year, Teams has become an...
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What is Operator Connect for Microsoft Teams?
Microsoft Teams Calling Services lets you make and receive calls to landlines and mobile devices.
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3 Ways Modern Contact Centers Anticipate Customers' Needs
Giving someone what they want before they ask for it is crucial to quality customer service. That's...
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Market Guide for Endpoint Detection and Response Solutions
Endpoint Detection and Response (EDR) tools automatically detect and contain security incidents and...
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What is Remote VPN Access with MFA?
A remote VPN (Virtual Private Network) gives remote workers access to your network from anywhere,...
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What’s Beyond Frictionless CX?
When it comes to communication, today’s customers crave options. They want channels that meet their...
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