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Fusion Connect Blog

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How Can You Prepare for a Cyber Attack?

Data breaches and cyber attacks come in all shapes and sizes, but none of them should be described...

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Security, Customer & Operations

That Meeting Should Have Been An Email

Two years into the pandemic-forced shift in how we work, some workers are still feeling the strain.

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Cloud Services, Remote Access, Customer & Operations, Communications

Frictionless, but Not Human-less: Keeping Humanity at the Core of Your CX

How do you ensure your entire organization lives and breathes a human-centric customer experience,...

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Security, Customer & Operations, Connectivity, Communications, Managed Services

What Is EDR?

Cybersecurity must encompass every aspect of your network including any devices that connect to it....

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Security, Customer & Operations

Is POTS Dead?

There’s been a lot of talk lately about the urgent need to replace POTS services. Is it true? Is...

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Communications, Plain Old Telephone Service

How to Prevent a Data Breach

Data breaches are more than scary; they have the potential to alter the trajectory of your...

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Security, Managed Services

Retail 2022: Contactless Shopping and CX Take Center Stage

Shifting consumer behavior due to the pandemic may have permanently altered how brands deliver...

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Security, Cloud Services, Customer & Operations, Restaurants and Retailers, Contact Center as a Service (CCaaS)

What Makes a Great Customer Experience? Fusion Connect Team Members Weigh In.

At Fusion Connect, customer experience is at the heart of everything we do. As the global community...

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Customer & Operations, Managed Services

3 Disaster Recovery Trends Set to Shape 2018

The IT disaster recovery sector tends to be highly reactive, rather than proactive, in nature....

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Security, Cloud Services, Customer & Operations, Connectivity, Managed Services