Fusion Connect Blog
Connect, Protect, and Accelerate Your Business
Why Service Matters Most
Too many companies these days view customer experience as a "necessary evil," a cost they must...
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10DLC Registration for Business Texting Campaigns
10DLC regulations went into effect in March 2022. However, confusion still exists about what 10DLC...
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Harness the Power of a Better Business Relationship
Communication and collaboration technology can be complicated, but your relationship with your...
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It’s Time to Replace Your On-premises PBX
IT: “We need to replace the PBX.”You: “What’s a PBX?”
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UCaaS vs CCaaS
Effective communication and exceptional customer service are paramount for business success. But...
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3 Ways Modern Contact Centers Anticipate Customers' Needs
Giving someone what they want before they ask for it is crucial to quality customer service. That's...
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Modern Approaches to Delivering Anticipatory Customer Experiences
Customers today have sky-high expectations, so a reactive customer experience isn't enough....
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What’s Beyond Frictionless CX?
When it comes to communication, today’s customers crave options. They want channels that meet their...
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Anticipatory Service: Delight Customers and Avoid the Deadly Commoditized Zone
The baseline proposition when serving customers is this: a customer asks for something, and you...
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