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Posts about Customer & Operations (2)
Log4j Zero-day: What You Need to Know and How to Protect Yourself
On Friday, December 10th, a critical vulnerability was publicly disclosed in the open-source...
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What Makes a Great Customer Experience? Fusion Connect Team Members Weigh In.
At Fusion Connect, customer experience is at the heart of everything we do. As the global community...
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Frictionless CX: 3 Reasons to Invest
Frictionless customer experience. We hear a lot about CX these days, no matter what industry you’re...
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4 Reasons to Migrate from Legacy Infrastructures
The technology industry faces unprecedented changes due to economic uncertainty, disruptive...
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Customer Communications: 5 Best Practices
Excellent communication in customer relationships is an essential aspect of your business. It's...
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Is Your Phone and UC Provider Being Acquired? What You Should Know.
Mergers and acquisitions happen – it seems every other day – in the telecom industry. If your...
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Why Is Enterprise SIP Trunking Adoption Growing?
When a new technology challenges the status quo, many forward-thinking businesses lead the charge...
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Five Customer Service Questions to Ask Your Telecom Provider
So many voice and data communications services offer similar features, capabilities, and pricing...
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Customer Advisory: Heartbleed Bug
As you may already be aware, security researchers recently announced a security flaw in OpenSSL,...
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