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Microsoft Teams Calling Services

Business calling, texting, and contact center solutions for Microsoft Teams.

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We simplify communications using Operator Connect, Direct Routing, and specialized solutions to build your perfect business phone system.

Deploy quickly with Operator Connect

Keep your current phone numbers and deploy a fully featured business phone system within Microsoft Teams. If you choose new numbers, it’s even faster.

Elastic Solutions

Adapt to changing needs with flexible and scalable voice capacity and pricing.

Add power-ups

We’re ready when your needs go beyond the basics with advanced calling features, texting, fax, contact center as a service (CCaaS), call recording, app integrations, and more.

We’re here to help

Our customer-centric approach delivers solutions for all your technical requirements. No matter the edge case, we’ve likely solved it before.

Make calls from any device

Make and receive traditional phone calls on any device—PCs, smartphones, tablets, Teams-enabled desk phones, and conference room solutions.

Global phone numbers

Fusion Connect can provide phone numbers in over 30 countries across Europe, Asia, Africa, Oceania, the Americas, and the Caribbean. Plus, dial-in audio conferencing numbers in over 130 countries.

Easy to administrate

The Fusion Connect provisioning and management portal makes setting up new phone numbers easy. And you can keep an inventory of unused DIDs. Say "goodbye" to PowerShell scripts!

Resilient failover

Ensure you can reach your customers, patients, students, and family, and they can reach you—even when Microsoft Teams is unavailable. DID failover keeps your business up and running.

Check Out Operator Connect

Try Operator Connect for free! We'll help you through the process. Fast and free, with just four simple steps.

Step 1: Register for a 14-Day Free Trial

essential extras for your business
Add-on Features
  • Audio conferencing dial-in numbers
  • SMS/MMS Registered Messaging (10DLC compliance)
  • Receptionist/ Attendant Console
  • Call Recording for compliance
  • Business continuity (DID failover if Microsoft Teams is down)
  • DNC & TCPA (Do Not Call and Telephone Consumer Protection Act) compliance monitoring
 
feature-rich communications infrastructure
Microsoft Teams Business Phone
  • Easy call transferring
  • Automated attendants
  • Customized call routing and queueing
  • Simultaneous ringing
  • Voicemail and call history
  • SPAM filter
  • E911

See all the features below…

Build your business communications
Specialized Solutions
  • Contact Center as a Service (CCaaS)
  • Microsoft Licensing
  • Microsoft Copilot integration
  • Teams-capable desk phones and conference room systems
Full Features
  • Busy on Busy
  • Call answer/initiate (by name and number)
  • Call blocking
  • Call forwarding options and simultaneous ring
  • Call park and retrieve
  • Call phone number from search
  • Caller ID
  • Cloud auto attendants
  • Cloud call queues
  • Cloud voicemail
  • Cloud voicemail user settings
  • Common area phones
  • Device switching
  • Distinctive ring alerts
  • E911
  • Federated calling
  • Group call pickup and forward to group
  • Integrated dial pad
  • Make and receive video calls
  • Media bypass support
  • Music on hold
  • Presence-based call routing
  • Secondary ringer
  • SPAM Filter
  • Transfer a call and consultative transfer
  • Transfer to voicemail mid-call

Using Operator Connect today?

Looking for a new Operator Connect partner?
Contact us to learn about what Fusion Connect can do for you.

Calling Plans

Microsoft Teams audio conferencing

Audio conferencing

Add audio conferencing dial-in numbers for Microsoft Teams in over 130 countries. We can often save you money versus buying from Microsoft, and there are no communication credits to purchase!

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Microsoft Teams global calling plans

Global calling plans

Unlimited nationwide calling in the lower 48 US states, plus unlimited calling within over 30 countries. International calling plans are available at competitive metered rates.

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Fusion Connect’s International Operator Connect Availability

Fusion Connect Services Coverage Map
 

Available Now

See List of Available Countries…

Argentina, Australia, Belgium, Canada, Chile, Colombia, Czech Republic, Finland, France, Germany, Hong Kong, Indonesia, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, Philippines, Poland, Puerto Rico, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States

Connect With Us to ask us about our Customer Provided Dial Tone program. Sometimes called SBCaaS (Session Border Controller as a Service), this offering enables our Calling Services for Microsoft Teams to be available in most countries.

Fusion Connect is a next-generation Managed Communications Service Provider (MCSP) and Microsoft Cloud Solution Provider. We help businesses connect people and their applications across the globe. Tailoring our cloud communication, connectivity, and security services to meet your unique needs as a favored client and business partner.

Microsoft Cloud Solution Provider

*Microsoft, Microsoft 365, and Microsoft Teams are trademarks of the Microsoft group of companies.

Frequently Asked Questions

What’s the difference between Operator Connect and Direct Routing?

Answer: Fusion Connect uses Operator Connect and Direct Routing to design the best solution for you. Operator Connect is best suited for businesses looking for a straightforward, easy-to-manage solution that does not require existing infrastructure or specialized customizations. Direct Routing appeals to organizations with specific regulatory, customization, or global reach requirements. It offers a more flexible approach to integrating Teams with telephony services.

What about desk phones, headsets, and conference room systems?

Answer: We can set you up with everything you need. If you still have POTS lines or other unusual needs, we can also help you connect those to your VoIP network.

Can I keep existing phone numbers?

Answer: Yes, but migration timelines vary depending on the carrier or platform you are migrating from. Using new numbers, when possible, speeds up the migration process.

Fusion Connect Service Guarantees

The Most Comprehensive Service Guarantees in the Industry

See all guarantees

Future-Proof Tech Guarantee

Future-Proof Technology Guarantee

Today's tech, ready for tomorrow.

Rate Lock Savings Guarantee

Rate Lock Savings & Guarantee

Fixed rates, across your service period.

100% Uptime Guarantee

100% Uptime Guarantee

Always on, or your money back.

Customer Satisfaction Guarantee

Customer Satisfaction Guarantee

Your satisfaction is our promise.

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