Unified Communications as a Service (UCaaS)
Collaboration that will help your business thrive now and in the future. Your choice of Microsoft Teams or Cisco Webex.
Two Powerful UCaaS Technologies
Microsoft has one of the fastest growing communication platforms in the world, recognized three times by Gartner as a leader in UCaaS.
Access the Teams app from anywhere, on any device - whether working from company headquarters, at home, or on the road. The Teams UCaaS platform transforms online meetings into efficient gatherings. SMS/MMS registered messaging (10DLC compliance) to individuals and groups.
The cloud-based, subscription model can reduce business costs. Avoid capital spending and enable your organization to scale.
With Operator Connect, easily connect to your existing phone service. Fusion Connect can expand Teams with a full-featured cloud PBX, uniting your platforms and devices into a single, secure solution. Hosted across three data centers, Fusion Connect will never drop a call or cause interruptions.
Cisco Webex offers a rich cloud-based platform powered by the newest technology for your diverse business environments. Always updated, upgraded, and ripe for integrations. Considered a UCaaS leader by Gartner, Webex offers the cost savings of hosted voice service with strong security and collaboration features.
The Webex UCaaS app combines calling, meetings, collaboration, intelligent device support, and includes analytics across workloads. Smart AI ensures everyone in a meeting can be seen and heard clearly. The app supports users on any architecture, regardless of whether they’re on premise or in the cloud.
Fusion Connect builds a secure and resilient solution on top of Webex by integrating with the Broadworks platform for greater functionality. Including enterprise-grade cloud calling and collaboration.
Essential Tools for a Successful Remote or Hybrid Team
Web & Video Conferencing
- Improve teamwork by bringing together individuals and teams for scheduled and impromptu meetings
- One-click entry into the conference session, from chat, audio, or video conferencing
- Participants without the app can join a session with a single click within their favorite browser
- Up to 1,000 participants can join
- Share your screen, even allowing guests to have sharing controls
Digital Whiteboarding, Share, Store Files
- Whiteboarding allows the presenter to draw or write on the screen share. Whiteboards can be saved for future reference
- Real-time document editing with team members at the same time in the cloud
- Archive and track changes to a managed project
- Easily search for documents, meeting notes, and other files
HD Video & Voice Calling
- Create important “face time” with colleagues, distributed teams, partners, and customers
- See real-time reactions during calls; help everyone stay engaged
- Use your softphone, desk phone, and/or mobile phone interchangeably for outbound and inbound calling using your business line and company minutes plan
- Call Recording features allow retaining records of conversations for compliance, training, etc.
Secure Encryption
- Secured collaboration with end-to-end encryption of messages, room names, and files
- Media encryption protects audio, video, and screen sharing during the call
- Indicators for external participants so employees can make informed decisions about the content they share
- DNC & TCPA compliance readiness for customer communications
Presence & Instant Messaging
- See when your contacts are available - manually set personalized status. Integrate presence with Microsoft Outlook
- Conduct one-on-one or group IM chats
- Easily search for co-workers and contacts for fast Instant Messaging or Calling
- SMS/MMS Messaging: Engage customers via text and multimedia with fully compliant, 10DLC registered business messaging
Third Party Integration
- Integrates with many of your favorite CRMs, Microsoft Outlook, Dropbox, G Suite, Jira, Salesforce, and more
Business App Integrations
Fusion Connect integrates with many popular business tools.
Fusion Connect is a trusted Microsoft Cloud Solutions Provider (CSP) specializing in Microsoft Teams Calling Services and Microsoft Licensing. We ensure you get more from your Microsoft investments.
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Fusion Connect - The Unified Communications & Collaboration Service Provider
Hybrid and remote teams succeed when seamlessly sharing, collaborating, and communicating. UCaaS from Fusion Connect gives you and your team the flexibility and options ensuring your employees can easily communicate with coworkers, customers, and partners.
We design a UCaaS program based on where you are and how you want to grow. If you have a Microsoft foundational infrastructure, a headquarters using Cisco Webex, or remote workers who simply need business VoIP to connect to the office, we can build on your existing investment with reliable and secure team communications.
“The impact of technology in the workplace is immeasurable. With the rise of hybrid and remote work advantages for speaking in real time, supporting this workforce is paramount. Technologies for voice communication, chatting, videoconferencing, and document sharing can now be fully integrated into how work is conducted and how people interact.”
“We estimate that we’ll save between $25,000 and $50,000 per year with our new Hosted Voice and Unified Communications solution.”
“Other providers literally would not offer a bundled package. Providers that sold networks, couldn’t sell phones, and vice versa. Fusion Connect offered the whole package and they also do all the heavy lifting.”
Clients have chosen Fusion Connect to manage critical Collaboration, Communications and Connectivity for over two decades.
We are proud to put the customer-first.
