Unfied Communications as a Service (UCaaS)

Feature-rich, easy to manage, scalable, and secure communication and collaboration services.

Feature Rich Tools
Hold secure virtual meetings, screen and file share, whiteboard or annotate, record and transcribe, SMS/MMS Registered Messaging (10DLC compliance), and make/receive calls from a single business phone number.
Secure Communications
Our nation-wide backbone with built-in redundancy guarantees consistent secure communication on an integrated platform.
One Provider
Reduce your financial spend with flexible cost-effective options consolidated on a single, easy-to-read bill.
Training & Support
Guided online training with our highly skilled support team is available 24/7.
Industry-leading Guarantees
It’s all backed by one of the strongest service guarantees in the industry, including 100% Uptime and Rate Lock guarantees.

Two Powerful UCaaS Technologies

Improve teamwork by bringing together individuals and teams for scheduled and impromptu meetings
One-click entry into the conference session, from chat, audio, or video conferencing
Participants without the app can join a session with a single click within their favorite browser
Up to 1,000 participants can join
Share your screen, even allowing guests to have sharing controls

Whiteboarding allows the presenter to draw or write on the screen share. Whiteboards can be saved for future reference
Real-time document editing with team members at the same time in the cloud
Archive and track changes to a managed project
Easily search for documents, meeting notes, and other files

Create important “face time” with colleagues, distributed teams, partners, and customers
See real-time reactions during calls; help everyone stay engaged
Use your softphone, desk phone, and/or mobile phone interchangeably for outbound and inbound calling using your business line and company minutes plan
Call Recording features allow retaining records of conversations for compliance, training, etc.

Secured collaboration with end-to-end encryption of messages, room names, and files
Media encryption protects audio, video, and screen sharing during the call
Indicators for external participants so employees can make informed decisions about the content they share
DNC & TCPA compliance readiness for customer communications

See when your contacts are available - manually set personalized status. Integrate presence with Microsoft Outlook
Conduct one-on-one or group IM chats
Easily search for co-workers and contacts for fast Instant Messaging or Calling
SMS/MMS Messaging: Engage customers via text and multimedia with fully compliant, 10DLC registered business messaging

Integrates with many of your favorite CRMs, Microsoft Outlook, Dropbox, G Suite, Jira, Salesforce, and more

Maximize Your Microsoft or Cisco Investments

Work with what is best for your organization. Build on the platform you know best.
Simplify Your Spend

Get everything you need from a single provider in one easy-to-read bill.
Never Miss a Call

Fusion Connect’s VoIP calling system is backed by a 100% uptime guarantee, even if the UC app is disrupted.
Full-service Delivery Model

From implementation to migration, from training to support, we never cut corners and anticipate your future needs.