MegaPath Archive: Voice Learning Center

    Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

    Getting Started Administrator Resources How to Use Features Phone Resources SIP Trunking Guides

    How Admins Reset a User's Voicemail PIN

    The User’s Voicemail PIN is reset on the User Profile page.

    To get started:

    1. Log in to the Client Portal
    2. Select Voice under Services
    3. Select Manage Now (Voice Asset Management)
    4. Click Users in the left navigation or click See users in the main section.
    5. Select the name of the User whose PIN you wish to change
    6. From the User profile, click Change Voicemail PIN
    7. Enter a new PIN
    8. Click Save

    The User can reset his/her Voicemail PIN in the Voice Manager as long as the User has his/her Voice Manager login credentials.

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