MegaPath Archive: Voice Learning Center

    Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

    Getting Started Administrator Resources How to Use Features Phone Resources SIP Trunking Guides

    How to Record Auto Attendant Greeting

    Below are directions for recording auto attendant greetings using a phone within your group, and a phone outside your office. We recommend preparing a script in advance. Your Voice Portal extension and password is listed on your User Details sheet.

    From a phone within the group

    1. Enter the extension (mailbox ID) of the Voice Portal (for example: 999) and then press #
    2. Enter the Voice Portal mailbox ID and then press #
    3. Enter the Voice Portal passcode and then press #
    4. Press 1 to change the Auto Attendant greeting
    5. Press 1 to change the Business Hours greeting or 2 to change the After Hours greeting

    From a phone outside of your office

    Note: First level extension dialing must be turned on within your Auto Attendant settings.

    1. Dial the Auto Attendant phone number
    2. Enter the extension (mailbox ID) of the Voice Portal (for example: 999) and then press #
    3. Enter the Voice Portal mailbox ID and then press #
    4. Enter the Voice Portal passcode and then press #
    5. Press 1 to change the Auto Attendant greeting
    6. Press 1 to change the Business Hours greeting or 2 to change the After Hours greeting
    7. Press 1 to record the new greeting

    To add an Auto Attendant to your service, contact Fusion Connect using the Create Customer Request Ticket . Select the "Service Change Request" in Request Type.

    Note: If you have more than one auto attendant, you will need to enter the 10-digit number of the auto attendant that you wish to modify after Step 3.

    X