If you are a customer previously billed by Solex: 888-635-2221
For any technical issues with your services - down services, bug reports, patches, etc.
For help with your account - billing, account updates, contract questions, etc.
Fusion Connect: 888-301-1721
If you are a customer previously billed by Solex: 888-635-2221
Order of escalation contacts:
Terry King - Customer Care Team Lead
Terry.King@Fusionconnect.com
Office: 816-300-1433
Tiffany Gillenwaters - Customer Care Manager
Tiffany.Gillenwaters@fusionconnect.com
Office: 470-805-3171
Customer Care Director
Office: 703-376-2603
Rod Brownridge - Senior Vice President Customer Support
rod.brownridge@fusionconnect.com
Office: 703-376-2604
Fusion Connect: 888-301-1721
If you are a customer previously billed by Solex: 888-635-2221
Order of escalation contacts:
Anna Engberg-Schultz - Credit & Collections Analyst
anna.engberg-schultz@fusionconnect.com
Office: 816-300-4850
Tara Hall - Director Accounts Receivable & Disputes
tara.hall@fusionconnect.com
Office: 404-836-6335
Toby Wyckoff - VP Financial Operations
Toby.Wyckoff@fusionconnect.com
Office: 585- 645-0467
Brian McClintock- Chief Financial officer
Brian.McClintock@fusionconnect.com
Office: 215-385-4075
Fusion Connect: 888-301-1721
If you are a customer previously billed by Solex: 888-635-2221
Order of escalation contacts:
Johnathan Tigg- Cash Application Manager
Johnathan.Tigg@fusionconnect.com
Office: 404-487-0807
Whitney Hopkins- VP, Corporate Controller
Whitney.Hopkins@fusionconnect.com
Office: 470-805-3435
Brian McClintock- Chief Financial officer
Brian.McClintock@fusionconnect.com
Office: 215-385-4075
Fusion Connect: 888-301-1721
If you are a customer previously billed by Solex: 888-635-2221
Order of escalation contacts:
Misty Burt - Billing Disputes Team Lead
misty.burt@fusionconnect.com
Office: 816-300-7130
Tara Hall - Director Accounts Receivable & Disputes
tara.hall@fusionconnect.com
Office: 404-836-6335
Toby Wyckoff - VP Financial Operations
Toby.Wyckoff@fusionconnect.com
Office: 585- 645-0467
Brian McClintock- Chief Financial officer
Brian.McClintock@fusionconnect.com
Office: 215-385-4075
For any technical issues with your services - down services, bug reports, patches, etc.
Create Technical Support Ticket
Fusion Connect: 888-301-1721
Order of escalation contacts:
Technical Support Team Lead
Call: 703-376-2601
Technical Support Manager
Call: 703-376-2602
Technical Support Director
Call: 703-376-2603
Rod Brownridge - Senior Vice President Customer Support
rod.brownridge@fusionconnect.com
Office: 703-376-2604
Order of escalation contacts:
Please contact your Implementation Coordinator.
Lindsay Yost - Manager
Lindsay.yost@fusionconnect.com
Office: 925-918-4869
Lisa Valverde - Director Service Delivery
lvalverde@fusionconnect.com
Office: 713-403-4402
Tosha Cornali - Vice President Service Delivery
tosha.cornali@fusionconnect.com
Office: 478-405-3812
Rod Brownridge - Senior Vice President Customer Support
rod.brownridge@fusionconnect.com
Office: 703-376-2604
Order of escalation contacts:
Please contact your Project Manager.
Reina Fernandez - Manager
rfernandez@fusionconnect.com
Office: 404-442-0006
Lisa Valverde - Director Service Delivery
lvalverde@fusionconnect.com
Office: 713-403-4402
Tosha Cornali - Vice President Service Delivery
tosha.cornali@fusionconnect.com
Office: 478-405-3812
Rod Brownridge - Senior Vice President Customer Support
rod.brownridge@fusionconnect.com
Office: 703-376-2604
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