Sales & Support Escalation Paths

For help with your account - billing, account updates, contract questions, etc.
Create Customer Request Ticket

Fusion Connect: 888-301-1721

Order of escalation contacts:

1. Terry King - Customer Care Team Lead
   Terry.King@Fusionconnect.com
   Office: 816-300-1433

2. Tiffany Gillenwaters - Customer Care Manager
   Tiffany.Gillenwaters@fusionconnect.com
   Office: 470-805-3171

3. Customer Care Director
   Office: 703-376-2603

4. Rod Brownridge - Senior Vice President Customer Support
   rod.brownridge@fusionconnect.com
   Office: 703-376-2604

For any technical issues with your services - down services, bug reports, patches, etc.
Create Technical Support Ticket

Fusion Connect: 888-301-1721

Order of escalation contacts:

1. Technical Support Team Lead
   Call: 703-376-2601

2. Technical Support Manager
   Call: 703-376-2602

3. Technical Support Director
   Call: 703-376-2603

4. Rod Brownridge - Senior Vice President Customer Support
   rod.brownridge@fusionconnect.com
   Office: 703-376-2604

Order of escalation contacts:

1. Please contact your Implementation Coordinator.

2. Trish Devlin - Manager
   tdevlin@fusionconnect.com
   Office: 215-851-9025

3. Robin Krind - Director of Implementation
   robin.krind@fusionconnect.com
   Office: 478-405-3818

4. Tosha Cornali - Vice President Service Assurance
   tosha.cornali@fusionconnect.com
   Office: 478-405-3812

5. Rod Brownridge - Senior Vice President Customer Support
   rod.brownridge@fusionconnect.com
   Office: 703-376-2604

Order of escalation contacts:

1. Please contact your Project Manager.

2. Lisa Valverde - Director Service Delivery - Project Management
   lvalverde@fusionconnect.com
   Office: 713-403-4402

3. Tosha Cornali - Vice President Service Assurance
   tosha.cornali@fusionconnect.com
   Office: 478-405-3812

4. Rod Brownridge - Senior Vice President Customer Support
   rod.brownridge@fusionconnect.com
   Office: 703-376-2604