Sales & Support Escalation Paths

    Technical Support: 888-301-1721

    If you are a customer previously billed by Solex: 888-635-2221

    For any technical issues with your services - down services, bug reports, patches, etc.

    Create Fusion Connect Support Ticket

    For help with your account - billing, account updates, contract questions, etc.

    Create Customer Request Ticket

    Customer Support

    Fusion Connect: 888-301-1721

    If you are a customer previously billed by Solex: 888-635-2221

    Order of escalation contacts:

    1. Terry King - Customer Care Team Lead
      Terry.King@Fusionconnect.com
      Office: 816-300-1433

    2. Tiffany Gillenwaters - Customer Care Manager
      Tiffany.Gillenwaters@fusionconnect.com
      Office: 470-805-3171

    3. Customer Care Director
      Office: 703-376-2603

    4. Rod Brownridge - Senior Vice President Customer Support
      rod.brownridge@fusionconnect.com
      Office: 703-376-2604

    Fusion Connect: 888-301-1721

    If you are a customer previously billed by Solex: 888-635-2221

    Order of escalation contacts:

    1. Anna Engberg-Schultz - Credit & Collections Analyst
      anna.engberg-schultz@fusionconnect.com
      Office: 816-300-4850

    2. Tara Hall - Director Accounts Receivable & Disputes
      tara.hall@fusionconnect.com
      Office: 404-836-6335

    3. Toby Wyckoff - VP Financial Operations
      Toby.Wyckoff@fusionconnect.com
      Office: 585- 645-0467

    4. Brian McClintock- Chief Financial officer
      Brian.McClintock@fusionconnect.com
      Office: 215-385-4075

    Fusion Connect: 888-301-1721

    If you are a customer previously billed by Solex: 888-635-2221

    Order of escalation contacts:

    1. Johnathan Tigg- Cash Application Manager
      Johnathan.Tigg@fusionconnect.com
      Office: 404-487-0807

    2. Whitney Hopkins- VP, Corporate Controller
      Whitney.Hopkins@fusionconnect.com
      Office: 470-805-3435

    3. Brian McClintock- Chief Financial officer
      Brian.McClintock@fusionconnect.com
      Office: 215-385-4075

    Fusion Connect: 888-301-1721

    If you are a customer previously billed by Solex: 888-635-2221

    Order of escalation contacts:

    1. Misty Burt - Billing Disputes Team Lead
      misty.burt@fusionconnect.com
      Office: 816-300-7130

    2. Tara Hall - Director Accounts Receivable & Disputes
      tara.hall@fusionconnect.com
      Office: 404-836-6335

    3. Toby Wyckoff - VP Financial Operations
      Toby.Wyckoff@fusionconnect.com
      Office: 585- 645-0467

    4. Brian McClintock- Chief Financial officer
      Brian.McClintock@fusionconnect.com
      Office: 215-385-4075

    For any technical issues with your services - down services, bug reports, patches, etc.
    Create Technical Support Ticket

    Fusion Connect: 888-301-1721

    Order of escalation contacts:

    1. Technical Support Team Lead
      Call: 703-376-2601

    2. Technical Support Manager
      Call: 703-376-2602

    3. Technical Support Director
      Call: 703-376-2603

    4. Rod Brownridge - Senior Vice President Customer Support
      rod.brownridge@fusionconnect.com
      Office: 703-376-2604

    Service Delivery Escalation Path

    Order of escalation contacts:

    1. Please contact your Implementation Coordinator.

    2. Lindsay Yost - Manager
      Lindsay.yost@fusionconnect.com
      Office: 925-918-4869

    3. Lisa Valverde - Director Service Delivery
      lvalverde@fusionconnect.com
      Office: 713-403-4402

    4. Tosha Cornali - Vice President Service Delivery
      tosha.cornali@fusionconnect.com
      Office: 478-405-3812

    5. Rod Brownridge - Senior Vice President Customer Support
      rod.brownridge@fusionconnect.com
      Office: 703-376-2604

    Order of escalation contacts:

    1. Please contact your Project Manager.

    2. Reina Fernandez - Manager
      rfernandez@fusionconnect.com
      Office: 404-442-0006

    3. Lisa Valverde - Director Service Delivery
      lvalverde@fusionconnect.com
      Office: 713-403-4402

    4. Tosha Cornali - Vice President Service Delivery
      tosha.cornali@fusionconnect.com
      Office: 478-405-3812

    5. Rod Brownridge - Senior Vice President Customer Support
      rod.brownridge@fusionconnect.com
      Office: 703-376-2604

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