Sales & Support Escalation Paths

Fusion Connect: 888-301-1721

If you are a customer previously billed by Solex: 888-635-2221

Order of escalation contacts:

1. Terry King - Customer Care Team Lead
   Terry.King@Fusionconnect.com
   Office: 816-300-1433

2. Tiffany Gillenwaters - Customer Care Manager
   Tiffany.Gillenwaters@fusionconnect.com
   Office: 470-805-3171

3. Customer Care Director
   Office: 703-376-2603

4. Rod Brownridge - Senior Vice President Customer Support
   rod.brownridge@fusionconnect.com
   Office: 703-376-2604

Fusion Connect: 888-301-1721

If you are a customer previously billed by Solex: 888-635-2221

Order of escalation contacts:

1. Anna Engberg-Schultz - Credit & Collections Analyst
   anna.engberg-schultz@fusionconnect.com
   Office: 816-300-4850

2. Tara Hall - Director Accounts Receivable & Disputes
   tara.hall@fusionconnect.com
   Office: 404-836-6335

3. Toby Wyckoff - VP Financial Operations
   Toby.Wyckoff@fusionconnect.com
   Office: 585- 645-0467

4. Brian McClintock- Chief Financial officer
   Brian.McClintock@fusionconnect.com
   Office: 215-385-4075

Fusion Connect: 888-301-1721

If you are a customer previously billed by Solex: 888-635-2221

Order of escalation contacts:

1. Johnathan Tigg- Cash Application Manager
   Johnathan.Tigg@fusionconnect.com
   Office: 404-487-0807

2. Whitney Hopkins- VP, Corporate Controller
   Whitney.Hopkins@fusionconnect.com
   Office: 470-805-3435

3. Brian McClintock- Chief Financial officer
   Brian.McClintock@fusionconnect.com
   Office: 215-385-4075

Fusion Connect: 888-301-1721

If you are a customer previously billed by Solex: 888-635-2221

Order of escalation contacts:

1. Misty Burt - Billing Disputes Team Lead
   misty.burt@fusionconnect.com
   Office: 816-300-7130

2. Tara Hall - Director Accounts Receivable & Disputes
   tara.hall@fusionconnect.com
   Office: 404-836-6335

3. Toby Wyckoff - VP Financial Operations
   Toby.Wyckoff@fusionconnect.com
   Office: 585- 645-0467

4. Brian McClintock- Chief Financial officer
   Brian.McClintock@fusionconnect.com
   Office: 215-385-4075

For any technical issues with your services - down services, bug reports, patches, etc.
Create Technical Support Ticket

Fusion Connect: 888-301-1721

Order of escalation contacts:

1. Technical Support Team Lead
   Call: 703-376-2601

2. Technical Support Manager
   Call: 703-376-2602

3. Technical Support Director
   Call: 703-376-2603

4. Rod Brownridge - Senior Vice President Customer Support
   rod.brownridge@fusionconnect.com
   Office: 703-376-2604

Order of escalation contacts:

1. Please contact your Implementation Coordinator.

2. Lindsay Yost - Manager
   Lindsay.yost@fusionconnect.com
   Office: 925-918-4869

3. Lisa Valverde - Director Service Delivery
   lvalverde@fusionconnect.com
   Office: 713-403-4402

4. Tosha Cornali - Vice President Service Delivery
   tosha.cornali@fusionconnect.com
   Office: 478-405-3812

5. Rod Brownridge - Senior Vice President Customer Support
   rod.brownridge@fusionconnect.com
   Office: 703-376-2604

Order of escalation contacts:

1. Please contact your Project Manager.

2. Reina Fernandez - Manager
   rfernandez@fusionconnect.com
   Office: 404-442-0006

3. Lisa Valverde - Director Service Delivery
   lvalverde@fusionconnect.com
   Office: 713-403-4402

4. Tosha Cornali - Vice President Service Delivery
   tosha.cornali@fusionconnect.com
   Office: 478-405-3812

5. Rod Brownridge - Senior Vice President Customer Support
   rod.brownridge@fusionconnect.com
   Office: 703-376-2604