Sales & Support Escalation Paths

    Technical Support: 888-301-1721

    Create Fusion Connect Support Ticket

    Customer Support

    For Billing Inquiries, or “Moves, Adds, and Changes” to your current services:
    Create Customer Request Ticket

    Fusion Connect: 888-301-1721

    Order of escalation contacts:

    1. Terry King - Customer Care Team Lead
      Terry.King@Fusionconnect.com
      Office: 816-300-1433

    2. Tiffany Gillenwaters - Customer Care Manager
      Tiffany.Gillenwaters@fusionconnect.com
      Office: 470-805-3171

    3. Vicki Spehar - Vice President Customer Success
      vspehar@fusionconnect.com
      Office: 216-245-4131

    Technical Support

    Repair Team
    Create Fusion Connect Support Ticket

    Order of escalation contacts:

    1. Hosted Voice Team Lead
      Call: 703-376-2601

    2. Hosted Voice Manager
      Call: 703-376-2602

    3. Isac Giackero - Director of Customer Operations Hosted
      isac.giackero@fusionconnect.com
      Call: 703-376-2603

    4. Rod Brownridge - Senior Vice President Customer Support
      rod.brownridge@fusionconnect.com
      Call: 703-376-2604

    Repair Team
    Create Fusion Connect Support Ticket

    Order of escalation contacts:

    1. Managed Services Team Lead
      Call: 703-376-2601

    2. Managed Services Manager
      Call: 703-376-2602

    3. Isac Giackero - Director of Customer Operations Hosted
      isac.giackero@fusionconnect.com
      Call: 703-376-2603

    4. Rod Brownridge - Senior Vice President Customer Support
      rod.brownridge@fusionconnect.com
      Call: 703-376-2604

    Repair Team
    Create Fusion Connect Support Ticket

    Order of escalation contacts:

    1. Traditional Phone Lines (POTs) Team Lead
      Call: 703-376-2601

    2. Traditional Phone Lines (POTs) Manager
      Call: 703-376-2602

    3. Marc Knight – Director of Customer Operations
      Marc.Knight@fusionconnect.com
      Call: 703-376-2603

    4. Rod Brownridge - Senior Vice President Customer Support
      rod.brownridge@fusionconnect.com
      Call: 703-376-2604

    Repair Team
    Create Fusion Connect Support Ticket

    Order of escalation contacts:

    1. Access Circuits/Data Team Lead
      Call: 703-376-2601

    2. Access Circuits/Manager
      Call: 703-376-2602

    3. Marc Knight – Director of Customer Operations
      Marc.Knight@fusionconnect.com
      Call: 703-376-2603

    4. Rod Brownridge - Senior Vice President Customer Support
      rod.brownridge@fusionconnect.com
      Call: 703-376-2604

    Service Delivery Escalation Path

    Order of escalation contacts:

    1. Please contact your Implementation Coordinator.

    2. Trish Devlin - Manager
      tdevlin@fusionconnect.com
      Office: 215-851-9025

      Shawn Baker - Manager
      shawn.barker@fusionconnect.com
      Office: 478-476-1179

    3. Robin Krind - Director of Implementation
      robin.krind@fusionconnect.com
      Office: 478-405-3818

    4. Tosha Cornali - Vice President Service Assurance
      tosha.cornali@fusionconnect.com
      Office: 478-405-3812

    5. Mark Jeary - Sr. Vice President of Service Delivery & Access Management
      Mark.Jeary@fusionconnect.com
      Mobile: 585-506-8463

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