EP 66: Navigating Compliance in Regulated Industries with Microsoft Teams

Welcome to another episode of Tech UNMUTED. Today, we’re diving into a topic that’s crucial for organizations in highly regulated industries: compliance.

In industries like healthcare, finance, and legal services, staying compliant with regulatory standards is not just important—it’s essential. While Microsoft Teams can’t make an organization complaint on its own, it offers a suite of features that help businesses meet their regulatory obligations. When combined with Fusion Connect’s specialized offerings—like our Compliance Call Recording and DNC TCPA & 10DLC SMS solutions—businesses can better manage risks, avoid penalties, and maintain operational continuity.

Talking Points in this podcast...

Microsoft Teams - A Key Player in Regulatory Compliance

In regulated industries, businesses must adhere to specific laws regarding how they handle data, communicate, and manage records. Some major regulations include:

• HIPAA (Health Insurance Portability and Accountability Act): U.S. legislation that mandates the protection of sensitive patient health information.
• GDPR (General Data Protection Regulation): A European Union regulation governing the handling of personal data, ensuring privacy and protection for individuals in the EU.
• FINRA (Financial Industry Regulatory Authority): A U.S. regulatory body that oversees the securities industry, requiring firms to maintain records of communications for audit and oversight purposes.

How Microsoft Teams Helps:

• HIPAA: Teams provides encrypted communication and data storage, ensuring that healthcare providers can share patient information securely, minimizing the risk of data breaches. With role-based access control, only authorized personnel can access sensitive health records, helping businesses stay compliant with HIPAA’s privacy and security rules.
• GDPR: Microsoft Teams supports GDPR compliance by offering features like data residency (keeping data in specific geographical locations), consent management, and data subject requests (allowing individuals to access, rectify, or delete their personal data). The platform also provides data encryption, ensuring that any personal data transferred over Teams remains secure.
• FINRA: Teams offers audit trails, and eDiscovery. Couple that with compliance recording capabilities from Fusion Connect; it helps financial institutions track and archive communications. These tools ensure that firms can produce the necessary records for FINRA audits and respond to regulatory inquiries efficiently.

Fusion Connect's Compliance Call Recording and DNC TCPA/10DLC SMS Solutions

• Compliance Call Recording: Fusion Connect’s solution enables businesses to record 100% of conversations across all devices, providing comprehensive coverage. With AI-driven insights, real-time search, and advanced notifications, businesses can manage data efficiently and meet global compliance standards. The solution also supports seamless integration via an open API, ensuring data portability and cost-effective deployment without compromising security.
• DNC TCPA & 10DLC SMS: Fusion Connect ensures compliance with the Do Not Call (DNC) and Telephone Consumer Protection Act (TCPA) regulations by helping businesses manage consent and avoid penalties for unauthorized marketing communications. Additionally, the 10DLC SMS service enables compliant messaging by ensuring proper registration and adherence to carrier and regulatory guidelines for commercial SMS, safeguarding businesses from fines while improving communication delivery.

In today’s fast-paced, regulated environment, staying compliant is a top priority, and having the right tools can make all the difference. Microsoft Teams, paired with Fusion Connect’s compliance-driven solutions, offers a powerful way to meet regulatory requirements while ensuring that your business stays efficient, secure, and resilient.

Learn more about how Fusion Connect can help you navigate compliance challenges:

• We have a great Blog post DNC TCPA recently posted at https://www.fusionconnect.com/blog/new-integrated-dnc-and-tcpa-compliance-solution-for-voicea>
• And we have a blog post on 10DLC here: https://www.fusionconnect.com/blog/sms-and-mms-for-microsoft-teams

Episode Credits:

Produced by: Fusion Connect