TechUNMUTED - A Podcast by Fusion Connect
The podcast of modern collaboration.
Where we tell the stories of how collaboration tools enable businesses to be more efficient and connected.
EP 67: Meet the Host: Santi’s Journey Through Tech, Resilience, and Innovation
November 6, 2024In this unique episode, Tech UNMUTED flips the script, as co-host Terry Corder interviews long-time host Santi Cuellar. Join us as Santi shares his journey from learning the BASIC Computer language on his Commodore 64 to his transformative role at Fusion Connect. Santi opens up about overcoming personal challenges, like surviving multiple strokes, and finding purpose in advocating for individuals facing similar struggles. He also sheds light on Fusion Connect’s commitment to innovation and community, revealing the company’s role as a standout leader in managed communications. Along the way, Santi and Terry explore emerging trends like generative AI and autonomous technologies, and why Fusion Connect’s adaptive strategies continue to attract customers and keep their employees motivated.
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EP 66: Navigating Compliance in Regulated Industries with Microsoft Teams
October 30, 2024In this episode of Tech UNMUTED, we explore how businesses in regulated industries like healthcare, finance, and legal services can use Microsoft Teams to help meet some of their compliance needs. From HIPAA and GDPR to FINRA regulations, we’ll discuss how Microsoft Teams’ encrypted communications and audit trails help organizations stay compliant. Plus, we dive into Fusion Connect’s Compliance Call Recording and DNC TCPA & 10DLC SMS solutions, which offer additional layers of security and risk management. Learn how these tools together can enhance operational continuity and protect your business from regulatory penalties.
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EP 65: Modern Solutions for Replacing Traditional Copper Phone Lines
October 16, 2024In this episode of Tech UNMUTED, host Santi Cuellar explores the critical shift from traditional copper phone lines (POTS) to modern, cloud-based voice solutions. With the deregulation of aging copper networks, businesses face the urgent need to upgrade their communication systems. Santi breaks down why POTS is phasing out, the benefits of switching to VoIP and cloud technologies, and how Fusion Connect’s POTS replacement solutions ensure a smooth, future-proof transition.
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EP 64: Multi-Location Restaurant Challenges with Jeremy Julian
October 8, 2024In this episode of Tech UNMUTED, Santi Cuellar and Terry Corder dive into the complexities of communication in multi-location restaurants. With special guest Jeremy Julian, Chief Revenue Officer of CBS NorthStar and host of Restaurant Technology Guys, they explore the challenges of managing connectivity, streamlining business operations, and ensuring a seamless customer experience. Discover how technology has reshaped the restaurant landscape and learn practical strategies for staying ahead in a rapidly evolving industry.
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EP 63: Empowering Women in Tech: A Conversation with Karuana Gatimu
October 1, 2024In this special episode of Tech UNMUTED, Santi and Terry welcome Microsoft’s Karuana Gatimu, a dynamic leader in the tech space. Joined by Fusion Connect’s own Staci and Samantha, they dive into the challenges and triumphs of women in IT, discuss the importance of diversity and inclusion, and share strategies to foster an inclusive workspace. Tune in for an inspiring conversation that celebrates the power of community, allyship, and passion in the world of technology.
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EP 62: Understanding Microsoft Teams Call Health
September 24, 2024In this episode of Tech UNMUTED, we break down how to monitor and optimize your Microsoft Teams call quality. Whether you’re dealing with poor network notifications or unclear audio, understanding the key metrics—network performance, audio bitrate, and video resolution—is crucial. Tune in to learn how to interpret the Call Health feature, troubleshoot issues, and ensure smoother, clearer Teams calls every time. Stay connected, stay curious!
Listen NowTech UNMUTED, the podcast of modern collaboration, where we tell the stories of how collaboration tools enable businesses to be more efficient and connected. Humans have collaborated since the beginning of time – we’re wired to work together to solve complex problems, brainstorm novel solutions and build a connected community. On Tech UNMUTED, we’ll cover the latest industry trends and dive into real-world examples of how technology is inspiring businesses and communities to be more efficient and connected. Tune in to learn how today's table-stakes technologies are fostering a collaborative culture, serving as the anchor for exceptional customer service.
Tech UNMUTED is a production of Fusion Connect, LLC.