New Deployment Options for CCaaS Add-on Features

You can now purchase and deploy SMS/MMS with 10DLC compliance, call recording and storage, and Speech-to-Text CCaaS features individually or together. This update makes customizing your CCaaS solution easier than ever.

SMS/MMS Add-On for CCaaS, with 10DLC Compliance: SMS/MMS (Short Message Service/Multimedia Messaging Service) supports 10DLC (10-digit long code) compliance. Compliance with industry policies on text message campaigns helps ensure your SMS and MMS campaigns are compliant and run uninterrupted.

Call recording and storage: Fusion Connect's CCaaS storage solutions are now available as an optional feature. These solutions offer a centralized, easily accessible hub for storing, managing, and accessing recordings and files using the CCaaS Professional portal. This option allows you to tailor your storage capacity and management practices as your needs change.

Speech-to-Text Service: Now deployable individually, Fusion Connect's Speech-to-Text service immediately transcribes agent-customer conversations, providing instant access tocallcontent and saving you time.

For more information on these features, check out our blog post, "A More Flexible Approach to CCaaS."