New Receptionist/Attendant Console for Microsoft Teams

Fusion Connect is excited to announce a new Receptionist/Attendant Console for Microsoft Teams. This feature streamlines call handling and integrates seamlessly with Microsoft 365 and CRM platforms.

The Receptionist/Attendant Console offers a simple solution that is easy to deploy and operate. Its clean, modern, and uncluttered interface looks and feels like Microsoft Teams, ensuring a seamless user experience. The console supports 1-click call transferring, multi-call management, and visibility of Teams presence. Optimized for mouse, keyboard, and touch navigation, it ensures quick and efficient call handling.

Integration and accessibility are key highlights of this console. Built directly into Teams using native Microsoft APIs, it does not require SBC/DR integration, a third-party queue, or a separate Teams client. It is globally available as both a Web App and a Windows Desktop App, providing flexibility and convenience.

Customization and control are also central to the design of the Receptionist/Attendant Console. Users can configure their screens to adapt to any monitor, set global hotkeys for effortless call control, and organize contacts by department, job title, or location. Quick access shortcuts further enhance workflow efficiency.

For more information:

• Microsoft Teams Calling Services
• Calling Services for Microsoft Teams [PDF]