Instructor-led Training

    We encourage our customers to complete Fusion Connect products and services training so you can be knowledgeable and confident about your Fusion Connect voice services.

    All training is complimentary to our customers. Each instructor hosted 60-minute class is conducted remotely on a conference bridge and online screen-share.

    Select a class below to schedule your session.

    Recorded Overview Session

    Watch previously recorded sessions to learn some basic features of latest products at your leisure.

    Self-Service Ordering UCaaS w/WebEx and Microsoft Teams Licenses

    This video displays how you, as a Fusion Connect Portal Admin, can use your Fusion Client Portal to "self-serve order" UCaaS Hosted Voice Services including WebEx. And, also add to already existing Cloud Service products (such as Microsoft Teams Licenses).

    Fusion Connect Client Portal "Overview"
    This video displays how Fusion Client Portal Admins can access and navigate through your Fusion Connect Client Portal.
    Fusion Connect Asset Manager (managing HOSTED Voice Services)
    This video is intended for HOSTED Voice Customers only. Learn how to specifically access Asset Manager from your Fusion Client Portal to manage your Hosted Voice Services and features.
    How to Use Cisco Webex
    Learn how to install and use common features of UCaaS with Webex. Includes creating rooms, holding meetings, video calling, screen sharing, whiteboarding, and more.

    Fusion Connect Phone Services Training Series

    Desk Phone & Softphone Services

    • Basic Phone User
      Learn how to use your phone and get basic tasks accomplished.
    • Intermediate Phone User
      Learn how to use your phones, access voicemail, and create greetings.
    • Advanced Phone User
      Learn how to use your phones, access voicemail, create greetings, and use the Voice Manager Mobility Tool.
    • Receptionist Client
      Learn how to use the Receptionist Client to monitor user status, make calls, conference, and more.
    • FusionWorks UC One 
      Learn how to install and use all the features of FusionWorks UC One—including SMS texting, video calling, and screen sharing.
    • UCaaS with Webex
      Learn how to install and use the features of Unified Communications with Webex, including creating teams, holding meetings, video calling, screen sharing, whiteboarding and more.

    Specific Phone Features Training

    Client Account Portals & Features Training

    • Client Portal
      Learn how to use the Client Portal to pay invoices, create support tickets, order additional services, and manage your voice services.
    • Voice Manager
      Learn how use the features of Voice Manager, a robust mobile tool for on-the-go users.

    Call Center Training

    • Call Center Agent
      Learn how to manage daily Call Center Queue activities.
    • Call Center Supervisor
      Learn how use the all the features available to Call Center Supervisors, such as changing ACD for agents, monitoring call queues, and more.
    • Call Center Customer Portal
      Administrators learn how to use the Customer Portal to manage your Call Center(s).
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